Frequently Asked Questions

NoshBite provides the marketplace and restaurant software that connects customers with independent restaurants. NoshBite does not prepare, own, sell, pack, or deliver restaurant food.

The restaurant you order from is the seller and is responsible for menu information, pricing, food safety, preparation, availability, delivery or pickup, cancellations, returns, refunds, and order-related customer service.

Checkout requirements may vary by order flow. An account lets you save addresses, reuse your details, and view eligible order history across NoshBite restaurants.

Use the Track Order page with your order number, or open the order from your account. The restaurant and its fulfilment team provide the status updates displayed by NoshBite.

Each restaurant currently chooses the payment options displayed at checkout and is responsible for collecting and confirming payment. Options may include cash on delivery, bank transfer, or another method enabled by the restaurant.

NoshBite may add an integrated checkout payment option in the future. If available, its provider, charges, and terms will be displayed before you place the order. Adding a payment option will not make NoshBite the restaurant, food seller, or delivery provider unless checkout expressly states otherwise.

Contact the restaurant immediately. Changes or cancellations depend on the order status and the restaurant’s policy, especially after preparation has started.

Prepared and perishable food normally cannot be returned or resold. If an item is wrong, missing, damaged, or unsafe, contact the restaurant promptly and follow its instructions.

The restaurant decides whether a refund is approved. Today, the restaurant also issues the refund. If a future NoshBite checkout payment option was used, NoshBite or its payment provider may technically process an approved refund on the restaurant’s instruction.

Delivery is performed or arranged by the restaurant, its staff, or a provider it selects. NoshBite supplies ordering and tracking software and does not itself deliver orders.

When you place an order, the selected restaurant receives the details reasonably needed to accept and fulfil it, such as your name, contact details, delivery address, order contents, and relevant instructions.

Call 03280034469 or use the Customer Service link in the footer for NoshBite account or platform help. For an active order, contact the restaurant first using the number on your confirmation or tracking page.

Choose “Register your Restaurant” in the footer, submit the required business details, and select an available plan. Once approved, you can configure your restaurant and publish its menu.