Return Policy

Prepared and perishable food is generally not suitable for physical return. The restaurant that sold the order handles all return, replacement, and correction requests.

Last updated: 22 October 2026

NoshBite’s role

NoshBite supplies the ordering platform and connects you with an independent restaurant. We do not prepare, pack, inspect, collect, or resell returned food and do not decide whether a restaurant must accept a return.

Food and other perishable items

For hygiene and food-safety reasons, prepared meals and other perishable items normally cannot be returned after delivery or pickup simply because you changed your mind.

Do not hand food back to a rider or take it to the restaurant unless the restaurant specifically asks you to do so.

Wrong, missing, damaged, or unsafe items

Contact the restaurant promptly if your order is incorrect, incomplete, damaged, contaminated, or appears unsafe. Keep the packaging, order number, and clear photos when safe and practical. The restaurant may offer a replacement, correction, credit, partial refund, or full refund depending on the circumstances and applicable law.

If you believe food may be unsafe, do not consume it. For a medical emergency, contact local emergency services; NoshBite customer service is not a medical service.

Non-food items

If a restaurant sells a sealed non-food item, its stated return conditions apply, including condition, packaging, proof-of-purchase, and time requirements, subject to applicable law.

Related policies

Money-back requests are covered by the Refund Policy. Delivery responsibilities are explained in the Shipping Policy. Nothing in this policy limits a mandatory consumer right or remedy under applicable law.