Privacy Policy

This policy explains how NoshBite handles personal information across the marketplace, restaurant storefronts, checkout, customer accounts, and restaurant software.

Last updated: 22 October 2026

NoshBite and independent restaurants

NoshBite operates the platform and processes information needed to provide it. Each restaurant is an independent business and may separately use order information to accept, prepare, deliver, support, and keep records of its orders.

Information we collect

Account and identity information, including your name, phone number, email address, saved addresses, login credentials, and information received from an enabled sign-in provider.

Order and checkout information, including the selected restaurant, ordered items, delivery or pickup details, instructions, totals, payment-method selection, transaction status, and any payment proof you upload.

Restaurant and workforce information supplied by restaurant owners and authorized users, including business details, menus, branches, staff accounts, settings, and operational records.

Device, usage, security, and approximate location information, such as IP address, browser details, logs, cookies, fraud signals, and coordinates when you grant location permission.

Support communications and information you choose to include when contacting NoshBite.

How we use information

We use information to provide and secure the platform, manage accounts, send orders to restaurants, support checkout, display restaurant-supplied status updates, prevent fraud and abuse, troubleshoot problems, communicate with users, comply with law, and improve our services.

Restaurants and service providers

When you place an order, we share details reasonably needed for fulfilment with the selected restaurant. This may include your name, contact details, delivery address, order contents, instructions, and payment status.

We may use hosting, communications, analytics, authentication, security, location, and other technology providers that process limited information for us. We may also disclose information where required by law or needed to protect users, restaurants, NoshBite, or the public.

We do not sell personal information for money.

Payments now and in the future

Current restaurant payment methods are configured by the restaurant. Payment proofs and status information submitted through NoshBite may be made available to that restaurant for verification.

If NoshBite introduces an integrated checkout payment option, payment information may be sent directly to a payment provider. NoshBite should receive only the transaction details needed to confirm, reconcile, support, or refund the payment and does not intend to store full card or bank credentials unless clearly disclosed and lawfully required.

Retention and security

We retain information for as long as reasonably needed to provide the service, maintain business and security records, resolve disputes, and meet legal obligations. Retention periods vary by information type and purpose.

We use reasonable administrative and technical safeguards, but no online service can promise absolute security. Keep your password and one-time codes private and contact us if you suspect unauthorized access.

Your choices

You can update available account details, manage saved addresses, control browser permissions, and opt out of optional communications where offered. You may request access, correction, or deletion by contacting [email protected]. We may need to verify your identity and retain information where legally or operationally required.

Children

NoshBite is not directed to children who cannot legally consent to use the service. A parent or guardian should contact us if they believe a child provided personal information without appropriate permission.

Policy changes and contact

We may update this policy as our services, payment options, or legal obligations change. The current version and its updated date will remain available here.

Privacy questions or requests can be sent to [email protected].