Refund Policy

Refunds on NoshBite are handled entirely by the restaurant that received your order. This page explains how to request one and what to expect.

NoshBite's role

NoshBite provides the marketplace and software that connects you with independent restaurants — we do not sell food and are not the merchant of record for your order. Refund decisions and payments are made solely by the restaurant, at its discretion and in line with its own policies.

NoshBite does not process, guarantee, or issue refunds on a restaurant's behalf, and is not liable for a restaurant's refusal or delay in refunding an order.

Requesting a refund

Contact the restaurant promptly — ideally within 24 hours of the order — with your order number and the reason for the request. The restaurant's contact details are on your order confirmation and tracking page.

Eligibility

Common valid reasons include wrong or missing items, undelivered orders, and food-quality issues reported promptly. Eligibility depends on order status, preparation, delivery, payment method, and the restaurant's own cancellation rules.

Orders cancelled before the kitchen starts preparing them are generally refundable in full.

Processing

Approved refunds are returned through an available method — typically the original payment method or bank transfer. Bank and payment-provider processing times may vary; most refunds complete within 5–10 business days.

Unresolved disputes

If you cannot reach an agreement with the restaurant, you may contact [email protected] with your order number. We may attempt to help facilitate communication between you and the restaurant, but NoshBite is not obligated to resolve disputes, does not guarantee any outcome, and is not liable for a restaurant's final decision.